This page provides help in getting set up for a tech support session, guided walkthrough, or webinar. We will be using a screensharing program called TeamViewer.
Step 1: Start a phone conversation with us
If you have a cellphone, or a landline phone near the computer, we will call you on that and walk you through the process. (Otherwise, we will email you instructions about how to speak with us during the screensharing session.)
Step 2: Launch Teamviewer
Click the link below to start running a screensharing program called TeamViewer.
After you click the link, you will see one or more screens asking whether you want to run or save the program. Choose “Run” if possible. What these screens will look like depends on the browser you are using (Safari, Windows Explorer, etc.) Below are a few screenshots to give you an idea of what they may look like, with the “Run” options circled in red:
Step 3: Sign in to a support session with us
Next, you will see the sign-in screen (shown below). It will have two tabs: “Remote Control” and “Presentation”.
If we have asked you to click the “Remote Control” tab, then please click that tab. The screen you will see is shown below. Now tell us two numbers you will see on the left side of the screen: Your ID and your password. These numbers are created just for this one session with us, and will allow us to see your computer screen and even run the program on your computer. (Don’t worry: Once the session has ended, we will not be able to access your computer.)
If we have asked you to click the “Presentation” tab, then please click that tab. The screen you will see is shown below. Now please type in type the ID number we will give you, along with your own name, to the screen on the right:
That’s all! We will be walking you through all this on the phone, so don’t worry if it looks complicated.